Returns and Claims
Returns and Claims
For undamaged stock items returned within 30 days of receipt, we offer full refund or replacement. Damaged, wrong or defective items follow our quality claims process.
Standard Returns
- Item must be unused, in original packaging
- Buyer covers return freight
- 15% restocking fee applies
- Refund issued within 7 working days of receiving the returned item
Damaged in Transit
- Photograph the outer carton and inner product on arrival
- Report within 7 days of receipt through the contact page
- We file the claim with the freight forwarder and arrange replacement
Quality Claims
See the Warranty Policy for full terms. Quality claims are reviewed within 5 working days.
Wrong or Short Shipment
- Report within 7 days of receipt
- Include the packing list number and a photo of the outer carton label
- We correct the shipment at our cost
Customs Rejection or Damage
If shipment is rejected or damaged at destination customs, we file the carrier claim and assist with replacement. Custom duties are the buyer responsibility unless DDP is agreed.
